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Deposit Delayed

What to do before contacting Customer Support if deposited funds are not available in your LuckyCasino account.

Credit Card (Visa & Mastercard)
Deposits made using Visa, Mastercard, Apple Pay, or Google Pay are usually credited instantly.

  • Please allow a few minutes for the payment to appear in your gaming account.

  • If your deposit appears successful but the funds are not visible after 5 minutes, refresh the page.

  • If the funds are still not visible after a few minutes, please contact our Support team and provide proof of the transaction.

  • If your deposit failed, please note the error message. You can try again, use a lower amount, or choose a different payment method. If the issue persists, please contact our Support team.



​PayPal


PayPal deposits are usually credited instantly.

  • Please allow a few minutes for the payment to appear in your gaming account.

  • If your deposit appears successful but the funds are not visible after 5 minutes, refresh the page.

  • If the funds are still not visible after a few minutes, please contact our Support team and provide proof of the transaction.

  • If your deposit failed, please note the error message. You can try again, use a lower amount, or choose a different payment method. If the issue persists, please contact our Support team.


Bank account-based payment methods
​(e.g. Bizum)
Deposits made using bank account-based payment methods are usually processed instantly.

  • Please allow a few minutes for the payment to appear in your gaming account.

  • If your deposit appears successful but the funds are not visible after 5 minutes, refresh the page.

  • If the funds are still not visible after a few minutes, please contact our Support team and provide proof of the transaction.

  • If your deposit failed, please note the error message. You can try again, use a lower amount, or choose a different payment method. If the issue persists, please contact our Support team.

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